Connection error please connect to your eufy device. Create a name for your Indoor Cam Pan & Tilt.
Please use the original 12V/2A power adapter included in the package. If the device in your house is offline, please check your WiFi signal or router. Route the extension cable along the solar panel hub to avoid tangling cables. Notice that the “eufy Clean” skill is used for Smart Bulb and Smart Plug, while the “eufy Clean - RoboVac” skill is used for Robovac only. When I go tru the proces - add a new device - works with Google - Eufy Security - entering my email and password - setting up 2FA for Google Assistant; my screen goes blank and no device Open the EufyHome app on your phone and tap on your Eufy Robovac. In addition to improved connectivity, Dual-Band Wi-Fi 6 also supports WPA3 encryption for added security. I can’t see the video from away and I have restarted/reinstalled and the whole shebang. 4GHz WiFi network and not a 5GHz WiFi network. If you’re having trouble connecting the camera to Wi-Fi during the setup process, it might encounter issues as below: Wi-Fi signal was not found As the Wi-Fi list is sync up from the camera device, and not from your phone, the signal of Wi-Fi in your home might be too weak or unstable for the device to connect. 4GHz network. They may be able to If there is not an ongoing power outage, please visit Troubleshooting eufy Pet Dog Camera's Power Adapter and Cable Issues for detailed instructions on how to verify if the power adapter or the cable is working properly. Scenario Two: You cannot connect your eufy RoboVac to your home Wi-Fi, then you can try to connect it to a Personal Jul 10, 2020 · hello i have the same problem on a motorola g8 power with android 10 when i want to connect via cellular. FC 2. Here is what they are. Open the Eufy app and navigate to the camera settings. Apr 28, 2023 · Some Eufy models (indoor, solo Cam) directly connect to your Wi-Fi network, while others require a compatible Homebase during setup. To change your Wi-Fi connection, simply go to the General Settings in your eufy Security app. The camera installation works smoothly via Wi-Fi, but when I try to install it with the Homebase, I receive the message: “Please connect T81… to your router first to update the firmware before connecting to the Homebase. This step in the app also applies to other HomeBase versions. Tap Next and connect your phone to the same Wi-Fi network that the device will use. Camera can’t connect to the network. You can try connecting other devices to the same network to verify its functionality. In the Device tab, tap Add Device then select Smart Lock Touch & Wi-Fi . If you have any questions, please contact eufy customer support for further assistance. Apr 28, 2023 · Open the Eufy security app on your device; Select the device (Homebase, Wi-Fi chime, stand-alone cam) on the device tab or tap the “…” icon. Note: Please first scan the QR code that is located on the device before attempting to scan the QR code on If you fail to connect to your RoboVac on the last step, the eufy Clean app displays failed to connect. Channels 1, 6 and 11 in the US are the best channels because they have the largest buffer between adjacent channels. Try restarting your Video Doorbell and your Wi-Fi router to see if it helps. Incorrect Wi-Fi Password Check to make First of all, please check to make sure your RoboVac has WiFi capacity. After connecting successfully, you can control RoboVac via the app. For the If you want to switch the HomeBase 2 from Ethernet cable connection to Wi-Fi connection, please refer to Connect the HomeBase 2 to Wi-Fi. eufy Floodlight Cam only connects to a 2. If your router uses WPA3 encryption, switch to WPA2. Step 2 - Please sign up for a Follow the instructions in the app to set up the Wi-Fi connection. Maximizing the Eufy Robovac Experience Nov 27, 2020 · Hi I have newly purchased the battery doorbell with Homebase2. If there’s a problem with the connection, the lock may not respond. After your Eufy RoboVac is connected, you can change the router back to its original 2. Select your eufy Clean - RoboVac skill, then tap Enable. " If you failed to update firmware, please ensure that the internet connection is stable. 6. I hope I can gather all the need-to-know in this one thread for me and anyone else in need. This refreshes your network and re-instantiates your device’s connection. Nothing changes the behavior. Eufy Genie will automatically restart the system when the firmware is finished updating. Create a name for your Indoor Cam Pan & Tilt. 2 Mar 17, 2024 · 1. Learn more about how to set up Alexa for eufySecurity: Alexa Setup Guide for eufySecurity Devices . To connect your Eufy device to Wi-Fi, you will first need to add the device to your EufyHome app. Make sure they are both connected to the same network. With the Smart Safe fully charged or plugged in via its USB C charging cable, please launch the eufy Security app > Add Device > select Smart Safe > tap the connection icon between the Smart Safe and the router shown on the phone screen For Smart Scale(T9140), Smart Scale C1(T9146), and Smart Scale P1(T9147), please try the following steps: 1. Please only use 2. I’m using the Android app v2. Make sure your phone is connected to a 2. This will ensure that your Eufy RoboVac is able to connect through a proper 2. Restart Device: Sometimes, a simple restart can resolve connectivity issues. For a list of compatible devices, click here. If your smart lock failed to connect to your phone’s Bluetooth during the setup process, please try the following tips. When prompted to “Allow location service,” do so to grant the app permission. 0 or newer and iPhones running iOS 11 or newer. Check if the LED indicator light on your WiFi chime turns from Mar 4, 2024 · To connect Eufy Robovac to Wi-Fi, ensure the Bluetooth is on, turn off Smart Wi-Fi Switch, open the Eufy Clean app, click “Add Device,” and follow the prompts to connect the device to Wi-Fi. Follow the instructions on your mobile device’s screen to add your HomeBase 3. Please help!!! Try to reboot the smart device and re-discover the device on Alexa . Watch the installation guide to finish the hardware installation. The Eufy wired doorbell only supports the 2. If you still cannot connect your Eufy device to the Eufy Security app, try contacting Eufy customer support. Replace all batteries on the Smart Scale. Upon successful connection, you can Please check if you have set a firewall or a whitelist on your router. Scan the QR code on the Video Doorbell 2C and then select the Wi-Fi chime for connection. This can quickly solve connection problems arising from IP conflicts. Press the SYNC button for 2 seconds until the LED blinks green. Check if the doorbell’s WiFi connection is weak Try to move the router (for wired doorbell) or the HomeBase (for battery doorbell) closer to the doorbell. How to Set Up HomeKit for eufyCam 2 Series Step 1: Power on your eufy HomeBase 2 and connect to the Internet. ” Follow the on-screen instructions to connect your Eufy Robovac to your Wi-Fi network. ” The camera works wonderfully and is also connected to the In order to continue enhancing user experience and bringing more features to the app, eufy has redesigned one of its apps called the eufy Clean app (previously known as EufyHome) for users to download on compatible smartphones and tablets. “Alexa, show me [eufy device name]” “Alexa, show my [eufy device name]” “Alexa, show the [eufy device name]” “Alexa, show [eufy device name]” Say either of the following to stop viewing your camera’s Livestream. Scan the QR Code located on the battery compartment or manually input the device’s serial number. If you can’t get your camera to bulge, try contacting Eufy support. 85" Design and Easy To Clean Mar 18, 2024 · To connect your Eufy Vacuum to a new WiFi network, follow these steps: Turn on the Eufy RoboVac, reset the device if needed, download the EufyHome app, add the device, connect it to the RoboVac, name your device, and update it. Step 2 - Please sign up for a new eufy Security account if you currently do not have an active eufy account, or sign in to your existing eufy Security account. Turn off Bluetooth on your phone and then turn it back on. After tapping on “Status Confirmed” in step 2, the EufyHome app will direct to the WiFi list of your phone, select RoboVac’s WiFi and connect to it. Your WiFi router has a glitch, the base is too far from your WiFi router, there is a software issue with your smartphone/tablet, your robot vacuum, or your robot vacuum app, your Wifi router is set to the wrong frequency, or there is a glitch with the network settings on your smartphone/tablet. Wi-Fi Signal Was Not Found As the Wi-Fi list syncs up from the device and not from your phone, the Wi-Fi signal in your home might be too weak or unstable for the device to connect. Make sure the Low Data Mode is turned off on your SmartPhone: How to Turn Off Low Data Mode or Data Saver: iPhone & Android Home Router Configuration Please make sure your router’s firewall settings are not blocking remote access to eufySecurity devices. 98K How to use the Device Sharing function of eufy Smart Scale P2 series and P3? When HomeBase 2 broadcasts the sound tip of pairing request: Please make sure you have pressed and held the SYNC button on the doorbell for 2 seconds and you can hear a short beep. Have done this (forcing Homebase 3 to connect to the hotspot - the doorbell can’t connect directly), and then pressing the doorbell button before checking for updates. Click on the menu icon at the top left corner of your screen. A low battery level can hinder the Bluetooth connection. 4 GHz network and disable VPN on your mobile device during setup. 4 GHz (L60 can support 5 GHz) network first. However, there can be rare instances when your lock fails to connect to your phone's Bluetooth during the setup process. If the connectivity issue is resolved after your eufy device is connected to your mobile hotspot but still exists when the device is connected to your 2. Troubleshooting when connecting third-party devices. Please note eufy Security app is compatible with Android phones running Android 8. Reset the device - Please try resetting your C210 Smart Lock to its factory settings by pressing the SYNC button on the device five times in a row, then wait for 30 seconds before pressing and holding the SYNC button to activate the Smart Lock to begin Add eufy HomeBase 3 in the App. Scroll to My Devices. Mar 15, 2023 · Overall, there are 7 main reasons why a robot vacuum won’t connect to WiFi. When pairing the Eufycam with HomeBase, you will need to press the camera’s SYNC button for at least two seconds until you hear the beep. Connect your phone to the Same WiFi router that the HomeBase 3 is connected to. … This flexibility allows you to choose the option that best suits your needs and environment. Connecting Your Eufy Homebase through Ethernet. Mar 20, 2024 · If your Eufy camera is not connecting to the app, double-check your Wi-Fi connection and ensure the app is up to date. 4GHz WiFi while connecting (recommend turning on the airplane mode but enable the WiFi connection) Jun 28, 2024 · I have been troubleshooting with Eufy Support, and now they tell me I should be able to receive the 3. 4GHz WiFi network SSID is not hidden and the security level is set to either WPA or WPA2. 4. 4Ghz WiFi network and your Indoor Cam Pan & Tilt will be added successfully. Check While Using theApp/While Using the App or Widgets , then turn on Precision Location. Follow the guide below to link your Eufy camera to your HomeBase: Open your Eufy Security app. 4GHz For Bounce series WiFi-enabled models: RoboVac 15C, RoboVac 25C, RoboVac 30C, RoboVac 35C, RoboVac 15C MAX, RoboVac 25C Max, RoboVac 30C MAX. I have tried the following: turning off 5ghz on router. 4GHz channel. If you have attempted to pair the outdoor camera, and the camera will not scan the QR code on your phone, please check the following: Verify your screen is properly cleaned. The app said "Network connection successful", but setup failed. “Alexa 6. If your router has whitelist mode enabled, disable it temporarily. 4GHz WiFi network that your security devices will connect to. Some routers have two separate Wi-Fi networks (one for the 2. You’re all set! If you have questions regarding how to set up your 2K Battery Doorbell, please contact eufy customer support for further assistance. Once completed, you can switch Homebase to a Wi-Fi connection in the device settings. Please ensure that: You are using a 2. Tap Next and wait 1 minute until HomeBase’s LED turns from Red to White. Outdoor Cameras Please visit the following links for detailed step-by-step instructions on how to connect your Wired Video Doorbell to a doorbell transformer. Select Wi-Fi connection > then Wi-Fi setup ; Enter the SSID and password to the new Wi-Fi network Please also try setting up the C210 Smart Lock by using another phone or tablet, if possible. Apr 23, 2024 · Check Network Connection: Ensure that your Wi-Fi network is stable and working correctly. 1. How to Find the QR Code Normally, the QR code can be found on the back or bottom of the device. 4GHz WiFi network and Apr 25, 2024 · Here are some steps you can try: Check Network Connection: Ensure that your Wi-Fi network is stable and working correctly. resetting device trying app on alternative device resetting router Of course holding the reset button on the vac every time and attempting to reconnect to the app. eufySecurity app To download the mobile app for your Apple or Android device, visit your device's app store and search for eufySecurity App. Step 2: Find the QR Code at the bottom of your HomeBase 2 and set up HomeBase 2. Press and hold the button on RoboVac for 10 seconds to reset the Wi-Fi connection. Once the device is found, you can use the following voice commands to view the camera’s Live Stream. 0. Please help and advise. Scenario One: You don't have access to a Wi-Fi network in your house. Update Firmware: Make sure that If you want to connect your Eufy RoboVac to your home Wi-Fi network, switch the modem to 2. How Do I Set Up My Eufy Camera? To connect your Eufy camera to your Wi-Fi network, connect the Homebase to your network via the Eufy security app. 4 and 5 GHz radio frequency and you can't designate which band you're using Please check whether your devices have met each of these requirements. The solution may be easier than you think. Why does eufy RoboVac’s WiFi SSID show “No Internet Connection”? The purpose of eufy RoboVac’s WiFi SSID is for it to be discovered and connected by your smartphone or tablet; therefore, its WiFi SSID will Jan 26, 2022 · Hello, Just spent a few hours trying to link the Eufy app to Google Home, but I can not seem to get it to work. Make sure the indoor camera and HomeBase 3 are connected to the same network. Login with your eufy Clean account so Alexa can control your eufy devices. Mar 22, 2024 · To connect your Eufy Camera to Homebase 3, plug in power and Ethernet, connect your phone to the same Wi-Fi as your router, pair the camera to Homebase, update firmware, format the hard drive, add the camera, and then sync the camera. I have the Eufy Pan 2K indoor cam installed and will be installing the doorbell cam soon as well. Tap on the settings icon and select “Wi-Fi Settings. On the Settings tab, select the General option. With the eufy Pet Camera plugged into a wall outlet using the included power adapter and cable, please launch the eufy Pet app > Add Device > scan the QR code on the Pet Camera > select the Pet Camera > tap Next > press Oct 5, 2020 · I have the same problem after some other issues like notification and cameras not triggering motion. Launch your app > select Add Device > choose robotic vacuum > choose the X8 series. 4 GHz band and another for the 5 GHz band), which require you to manually connect to the band you want. 10. If the device is faulty, you Check if the doorbell’s WiFi connection is weak Try to move the router (for wired doorbell) or the HomeBase (for battery doorbell) closer to the doorbell. Press and hold the button of the SmartTrack Link for 2 seconds until you hear a ring. Your smartphone and tablet acts as a liaison between your RoboVac and the local WiFi network during the initial setup process. 4. Syncing your Eufy Device to a Wi-Fi network is easy to do and only takes a few minutes to complete. Via wifi is fine. Oct 16, 2022 · Here is how to connect your Eufy X8 to your home network; Select X8 from the Eufy Clean app. What if I am currently away from my dog camera? If you are unable to check the camera’s LED indicator light status, please Feb 25, 2021 · Hello, I am having the same problem: “Unable to connect to video doorbell (P2P connection failure)” and then it tries to establish a secure video channel. Learn how to assemble eufy chime. Please find the QR code location according to the following article: eufy Security Device QR Code Location and How to Scan QR Code . Contact Eufy Support. 4 GHz Wi-Fi. Adding Devices. Note: The eufy Security app is compatible with Android phones running Android 8. eufy RoboVac 25C Robot Vacuum With Wi-Fi, 1500Pa Suction, Voice Control, Ultra-Thin 2. Failed HomeBase S380 can connect to 11 device categories and 50 different products. Airplane, Location Router What settings other than 2. Live Chat. 7. I have already uninstalled the application several times, cleaned its memory, granted various permissions and it does not do anything. You can try restarting the router and reconnecting the HomeBase again by unplugging your router from the power outlet If you can hear the sound, follow the steps listed in the “You Can Hear a Ding Sound” section. Click “Next” to format your microSD card. If the WiFi light is not flashing slowly, please reset the WiFi and try again. For detailed step-by-step instructions on how to install your eufy Floodlight Cam 2 Pro, please visit How To Existing Chimes not Ringing 1. Read Also: Eufy Robovac Not Connecting to WI-FI. After waiting, switch it back on and wait for everything to fire up once again. Get troubleshooting help for connecting some third-party devices to your WiFi network. Please try the setup process again. Incorrect Wi-Fi password Please Try to pair the indoor camera with the HomeBase 3 according to this article: How to Pair the IndoorCam With HomeBase 3? If the connection still cannot be finished successfully, please check the following information: Make sure your camera and HomeBase 3 are powered on. 4GHz only. 0_817 (EU), and HomeBase version 2. Connect the HomeBase 3 to your WiFi router’s LAN Port. Restart your router The router may encounter connection errors from time to time, which leads to devices disconnecting from the router. Cannot Livestream When Voice Commands Are Given If you cannot livestream on Alexa when you give voice commands, please try the following. Resyncing your Eufy Device. 1 Device Environment Configuration Power Supply Specifications: General power supply for indoor mechanical doorbell systems: (16-24V , 120V AC step-down required) North America transformer input voltage: (120V) Europe or Australia transformer input voltage: (240V) Mechanical and Electronic Doorbell Chimes (Only Your Eufy Wired doorbell may fail to connect to your Wi-Fi because the device does not support the Wi-Fi network on your router. 8. For eufyCam 1 / 2 / 2 Pro: ① Slide the waterproof gasket onto the USB connector Follow the instructions on your mobile device’s screen to add your HomeBase 3. This process involves entering the device-specific details into the app to initiate the connection. Power on the HomeBase 3. The system will take you to the ‘Devices’ page. By following these steps and troubleshooting tips, you can connect your Eufy Homebase to WiFi and enjoy the benefits of remote monitoring and alerts for your home security system. 1. g. A flashing blue light means it is connecting. Device Page > ”+” icon > Add Device > HomeBase 3. To do this: Open Eufy App and select Add Device ; Scan the If you have, you will need to rediscover the device through the Alexa app or Alexa voice control. For US users: How to Connect Your eufy Wired Doorbell With Transformer and Chime (US) For UK and EU users: How to Connect Your eufy Wired Doorbell With Transformer and Chime (UK/EU) Once the doorbell Live Chat. You can try the general troubleshooting first: 1. Check if you have installed the Google Home app onto your smart device and enabled the “eufy Clean” Skill in the Here are the steps . Your support is appreciated. 8. Ensure Adequate Power and Proximity. Practically, the whole system I bought and set up is useless. 5. Select the Wi-Fi network you are going to connect and input your password. Note: Please plug your eufy Floodlight Cam into a wall outlet and set it up next to your WiFi router prior to mounting it. General troubleshooting when RoboVacs do not connect to WiFi If you need further assistance, please contact eufy customer support . When you try to connect If your 2K or 1080P wired doorbell failed to add to the eufySecurity app during the setup process, please follow the troubleshooting steps listed below. If you have a whitelist on your router, please add the scale to the router white list (add the MAC address of the device to the Client MAC Whitelist). -Verify the phone is not actively connected to another Bluetooth device. 7. Sometimes it's tricky to connect your RoboVac to your mesh network, as they use a single WiFi SSID for 2. Additionally, you can refer to the following link for more information: How to configure the APN information on the 4G Starlight Camera? Press the SYNC button on the camera for two seconds until you hear a beeping sound, the app will then show a connecting interface on the screen and you should be able to hear a voice prompt “ Network In order to connect your RoboVac to a new WiFi network after it has already been set up, please follow the steps below. 2 Additionally, you can skip the step to scan the QR code and simply enter the device's serial number manually . If there is no QR code on the floodlight camera, please select “No QR code on the device” and follow the instructions in the app to add the floodlight camera. Check if the power is on . I can't control the connected device via Google Assistant voice control. Your camera will show it is added successfully. aeroplane mode on phone. Enable the Bluetooth on your phone to connect the Wi-Fi chime with eufySecurity App. 4G/5G dual-band setting. Make sure your phone is connected to the same Wi-Fi If your eufy SoloCam failed to connect to a 2. Learn More Jul 22, 2023 · Eufy Homebase acts as the main hub that links all your Eufy devices together. Please use the original 12V/2A Apr 28, 2023 · Why Is My Eufy Camera Not Connecting to Wi-Fi? Typically, the Eufy camera won’t connect when you use a 5 GHz network or have VPN enabled on your mobile device. When connecting for the first time, the homebase2 connected to the security app with no issues. Do not use Eufy Genie before the device says "Eufy Genie is ready. The base acts as a portal to connect and charge spotlight cameras, doorbell cameras, and any other smart camera platforms. Check if you have installed the Google Home app onto your smart device and enabled the “eufy Clean” Skill in the If you’re having trouble connecting the device to Wi-Fi during the setup process, it may be due to the following issues. Using “eufy Clean - RoboVac” skill (for Robovac only): You do Nov 11, 2019 · I am having issues with connecting to the app (iPhone) with my Robovac 30c. Aug 19, 2022 · After at least 2 weeks and one return exchange, I am still unable to connect my eufy Doorbell Dual (wired) to my router. Check if the working temperature is within -4°f (-20°C) to 122°F (50 . Please make sure your devices and Mar 26, 2023 · To fix the Eufy camera offline issues, power cycle your camera, Homebase, and your network devices. Then the camera will connect with the HomeBase. In two scenarios, you might need to connect eufy RoboVac to a Personal Hotspot. Contact eufy Support for More Help If the above instructions cannot resolve your issue, please email eufy customer support for further assistance. 2. Additionally, interference from other electronic devices or physical obstructions can disrupt the wireless signal, affecting the lock’s performance. If your eufy Floodlight Cam failed to connect to a 2. 4Ghz WiFi network and your Indoor Cam will be added successfully. It can handle up to 16 cameras and 34 sensors at the same time. Make sure your smart lock has enough power and your phone is close to it. However, we have updated this setting. Click on "Go to Wi-Fi connection settings" to proceed to the Multi-Bridge Wi-Fi settings page, or you can click "Got it" to close this pop-up (if you do not wish to receive this alert again, please check "Don’t show again" before clicking "Got it", so it will no longer pop up and disturb you). You can press and hold the UNIT button at the bottom of the scale for 10 seconds to restore the scale to factory settings Re-add the indoor chime in the eufySecurity app Here are steps in the app: Tap the Setting button of Doorbell in Device tab > Doorbell Settings > Indoor Chime > Connect. When your mobile phone fails to connect to the "FloodlightCam_eufy" network automatically, please follow the tips below: Go to your phone settings to manually connect to WiFi "FloodlightCam_eufy". Jul 16, 2023 · To reset your Wi-Fi router, simply switch off the power for roughly 30 seconds. You can add the Video Doorbell 2C after setting up the Wi-Fi chime successfully, or you can go back to the device tab and tap Add Device then select Battery Doorbell . Connect the Indoor Cam to your house’s 2. 3. 4GHz WiFi network, which Please visit the following links for detailed step-by-step instructions with videos on how to set up RoboVac's Wi-Fi connection: For iOS devices: For Android devices: If it failed to connect to WiFi, please check the tips below for troubleshooting: 1. Make sure that your lock has enough battery power. Tap Next and connect your smartphone to the same Wi-Fi router HomeBase is connected to. To connect your Eufy RoboVac to a new WiFi network, the first step is to turn on the device. If the issue persists, please contact eufy customer support for This specific function is designed to enhance the Wi-Fi signal of your cameras by allowing them to connect directly to your router's network. After resetting the HomeBase, you need to add your Eufy camera to the device on the Eufy Security App. Open Amazon Alexa App > Slide the side menu > Click ‘Browse Skills’ > Click ‘Skills & Games’. Please visit Sign Up for a eufy Security Account for This article will help you connect your eufy RoboVac to a personal hotspot. Every-time I clicked the doorbell into place I would get the P2P issue and the doorbell would usually disconnect and I would need to go through the set up again. Check if the LED indicator light on your HomeBase 2 turns from red If you have, you will need to rediscover the device through the Alexa app or Alexa voice control. Connection Problems: Smart locks often use Wi-Fi or Bluetooth to connect to your smartphone or home network. Link Alexa with your eufySecurity Account. Send us a video showing the steps taken when pairing the HomeBase Upload App log via eufySecurity app by selecting the three-lined menu icon located at the top left corner of the app > About > Upload Log > App Logs Additionally, please make sure the 2. Unplug the indoor chime Unplug the indoor chime and leave it unplugged for a night, then plug it back in. It would be greatly appreciated if you could provide the following information for eufy support team to quickly resolve the issue. 4GHz WiFi network, please check the settings and configurations on your router. Look for the device you're having connection issues with in the list below to find troubleshooting steps for resolving issues. Connect your phone to RoboVac’s WiFi “RoboVac G30 Edge xxx”. Here's a simple troubleshooting guide to help you resolve the issue. 7 firmware update by joining a mobile hotspot first using my phone. What should I do if my Wall Light Cam fails to connect to HomeBase 3? Make sure your camera and HomeBase 3 are powered on. If you have created one account , you can use it on the following devices simultaneously. Make sure your Nov 12, 2020 · Same problem here:( Since afternoon can’t connect with 4G to the camera’s and homebase because of P2P connection… FIX IT PLEASE Please check if you have set a firewall or a whitelist on your router. in order to ensure a successful network connection, please complete the following Additionally, please make sure to set up HomeBase, HomeBase E, HomeBase 2, or WiFi Doorbell Chime first if the user’s eufySecurity device requires connection to HomeBase, HomeBase E, HomeBase 2, or WiFi Doorbell Chime in order to work. To make your indoor camera connect to the HomeBase 3, please refer to the following steps: Step One: Preparation Before Pairing Make sure the indoor camera and HomeBase 3 are already set up successfully in the eufySecurity app. During the setup process, HomeBase must connect to a router via an Ethernet cable. Check if there are any Internet connection problems. Add Your Device Open the Find My app, and select Add Item > Other Supported Item on the Items tab. With the app, you can select cleaning modes, select cleaning at your desired suction power, schedule cleaning, view the system status, set up “No-Go” zones, receive notifications, and access additional Mar 5, 2024 · Advanced Wifi Settings For Eufy Devices. Go to Camera Settings > Power Manager > Power Source. Please note eufySecurity devices only support 2. Click the chat button in the bottom right corner. You are all set! You can then connect other devices to HomeBase 2. Note: eufy SoloCam only connects to a 2. Solutions For Connecting Eufy Camera To Homekit To connect your Eufy camera to HomeKit, follow these steps: Ensure your Eufy camera and Homebase are online and updated. After setup, HomeBase can be switched to a Wi-Fi connection in the Device Tab > Select HomeBase > HomeBase Settings > General> Wi-Fi Connection. Make sure you place the doorbell near the WiFi chime at about one meter away from the WiFi chime. May 12, 2024 · I purchased the Eufy Solar Wall Light S120 but unfortunately, I’m unable to connect it to my Homebase 3. With the Indoor Cam plugged into a wall outlet using the included power adapter and cable, please launch the eufySecurity app > Devices tab > Add Device > select either Indoor Cam or Indoor Cam Pan&Tilt depending on During the firmware updating process, please keep Eufy Genie powered on. 9. If the device fails to connect to the network: Verify the accuracy of Wi-Fi name or password, including case sensitivity. Things to know that would be helpful: Mobile phone What settings to toggle on / off other than Wifi and/or Bluetooth? e. To re-connect your Eufy device to the network, you need to enter your WiFi password into the Eufy app. Clean the lens of the camera with a microfiber cloth. You’re all set! If you still need help setting up your Indoor Cam, please contact eufy customer support for further assistance. When WiFi chime broadcasts the sound tip of pairing request: Please make sure you have pressed and held the SYNC button on the doorbell for 2 seconds and you can hear a short beep. You can try restarting the router and reconnecting the HomeBase again by unplugging your router from the power outlet If there is no QR code on the floodlight camera, please select “No QR code on the device” and follow the instructions in the app to add the floodlight camera. Follow the instructions on the “Add HomeBase” screen to power on the HomeBase and connect it to your home router using the provided Ethernet cable. Jun 19, 2023 · If you are having trouble connecting your device to the app, make sure your smartphone is connected to the correct Wi-Fi network and that your device meets the minimum requirements for the app. Return to the eufySecurity app to continue setup. But after a few minutes, the system is working again. Note: Before setting up your RoboVac on the new WiFi network, it is recommended to first remove the RoboVac from the eufy Clean app. To connect your Eufy camera to WiFi, launch the EufySecurity app, add your device, then scan the QR code on the camera and press the sync button. Eufy cameras connect via the homebase’s Wi-Fi network for seamless operation. 0h as of January 2021. With the HomeBase still connected to the router via Ethernet connection, please launch the eufySecurity app > Devices tab > select the HomeBase >General> Connection > Wi-Fi Setup > select your 2. Please connect the eufyCam to the solar panel by following the instructions below. Two Phones (iOS+Android / iOS+iOS / Android+Android) One Tablet (Android/iOS) One Web Portal (Windows) For example, you have created a eufySecurity account jack@gmail. Junction box To avoid risks of injury, It is extremely important to shut off the circuit breaker to the location where your eufy Floodlight Cam 2 Pro will be installed before connecting the Floodlight Cam 2 Pro to the junction box. If the issue only happens on the wired doorbell, please try the following tips: 1. Please try to reset the camera by pressing the SYNC button for 10s until you hear 2 beeps, and then try to add again The app said "Network connection Dec 13, 2023 · 2. Make sure the camera is within WiFi range for a successful connection. Step 3. Click “Confirm” and your camera will connect to the selected WiFi network. Go back to the eufy Clean app If your eufy S220 SoloCam failed to connect to a 2. Tap “Next” to name your camera. If no device can be found, check to see if the scale is turned on and the Bluetooth light is flashing. Jun 22, 2022 · You should hear two beeps, which confirm that the device is clearing any information that could be interfering with the pairing process. Power cycle your network router and camera to refresh and reinitiate the synchronization process. 5. 4GHz WiFi network’s security level is set to either WPA or WPA2. This process allows you to successfully link your Eufy Robovac to a Wi-Fi network. Please check your firewall setting to see if there are any special restrictions for the Please also try moving your device and the RoboVac closer to your router. Connect the Indoor Cam Pan & Tilt to your house’s 2. If the indicator light does not light up, please try using a different Ethernet cable. Step 4. Check your phone’s Bluetooth settings and make sure it’s turned on. Select an item name from the list, or select Custom Name to name Additionally, please make sure the 2. If you have an Android device, make sure the Location Service is Open the eufy Security app, go to Camera Settings > Device Info > Check for camera firmware to update your eufyCam firmware. Jan 3, 2021 · Hi, I have just been installing my doorbell and had this repeated P2P issue. Please launch the eufy Clean app > tap the RoboVac icon on the main screen > tap the gear Jan 31, 2022 · If there are strong sources nearby, you can change your router channel and the Eufy devices will usually follow the change. -Restart the phone's Bluetooth by turning it Additionally, please make sure the 2. Choose an existing Home profile or create a new Home profile. . Then you are set! If you failed to connect your RoboVac to WiFi, please refer to the following FAQ for further troubleshooting. com , you can log in to two different Android If you are connecting your eufySecurity devices directly to the WiFi network in your house and devices do not require connecting to a HomeBase, you will need to first connect your mobile device to the same 2. As you probably know, there are two types of Wi-Fi network bands: the 5GHz and 2. 4GHz networks. You can try it again at How to connect eufy Smart Scale P2 series and P3 to Bluetooth? Number of Views 3. Once the Homebase is hooked, power the camera and sync it. Jan 26, 2021 · I’ve seen a good number of reports here about this type of error, but I’m not sure what suggestions people have to resolve it. 4GHz WiFi network, please try the following troubleshooting steps to verify if the issue can be resolved. Make sure you place the doorbell near the HomeBase 2 at about one meter away from the HomeBase 2. One common problem could be that your Eufy device lost the connection to your WiFi network, which can happen if there was a power outage or if the WiFi network settings were changed. Additionally, please make sure the 2. If you want to connect your Eufy RoboVac to your home Wi-Fi network, switch the modem to 2. This article will provide some tips on how to resolve the issue when it occurs. This article will guide you to complete the HomeKit setup process on eufyCam 2 series and Indoor Cam 2K series. Note: - The doorbell's QR code on the packaging may be misprinted, please scan the QR code located on the back of the doorbell. Apr 28, 2024 · I was also getting the “eufy unable to connect to video doorbell (p2p connection failure)” error attempting to get a live view of the doorbell. For more information about the eufy Solar Panel for eufy SoloCams and eufyCams, please visit the articles below: eufy Solar Panel Charger FAQ Introducing eufy Solar Panel To set up your eufy Smart Safe S10, simply follow the steps below: Step 1 - Download the eufy Security app on your smartphone from either Google Play (Android) or Apple App Store (iOS) . Once HomeBase 2 is set up successfully, please enter a name for your HomeBase 2. To switch your HomeBase from Ethernet connection to WiFi connection, please refer to Connect the HomeBase 2 to Wi-Fi. Use the compatible 2. Check your router's internet connection and resolve any issues. Once it finishes rebooting, try adding your device again. 4GHz WiFi network Put your device and scale close to the WiFi router and have a stable WiFi connection , make sure the name and password of your router are correct (like capital letters). Create a name for your Indoor Cam. If the QR code has a “Home” logo, it 7. The Robovac appears in the WiFi list but when I connect and return to eufy Afterward, please try the pairing process again. After clicking "Go to Wi-Fi connection setting The EufyLife app will automatically search for nearby scales to connect to. Step 2: Enable the Multi-Bridge Function Follow the instructions provided on the eufy Security app screen to enable the Multi-Bridge function, which is a straightforward and user-friendly process designed 1. If you want to connect your Eufy Homebase to the internet, you have two options: Wi-Fi or Ethernet. Connect all of your eufy Security devices to HomeBase for for an enhanced and centralized security experience. Note: eufy SoloCam S40, L20, and L40 are not currently compatible with the eufy Solar Panel. Motorola with Android 6 works fine, whether it’s wifi or cellular. Turning On Eufy Robovac. Bring the brightness up on your phone to the maximum brightness. But Unable to connect the device message thrown every time when I try to add the battery doorbell. slnyncnj gpgvt dwrbn lglvblh wosa rrnj vdmtclzi cxiaqr kerusiy qdu